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EXACT Assist: AI-Powered Support

 

Meet EXACT Assist: Our AI-Powered Support

Now Available via Chat and Phone

Our AI-powered support assistant, EXACT Assist, is designed to help you get accurate answers quickly, so that you can focus on your patients. EXACT Assist is already available in chat and is now being introduced as a voice assistant when you call our Support team, making help just a question away.

Whether you need a list of patients, help with a refund, or some assistance updating your online booking configuration, EXACT Assist provides instant guidance to your EXACT queries.

 

Why Use EXACT Assist? 

✨ Immediate support – no more waiting in queues.
✨ Available when you need it – via chat or phone.
✨ Faster resolution – get back to focusing on your patients.

 

Asking Questions with Chat or Voice

To get the best responses from EXACT Assist, ask your questions as you would with a member of our support team.

✅ Be precise: Include the details that matter. For example, if you’re after help with a refund, let us know if the payment was made online or via an integrated payment terminal to get the most accurate answer.

✅ Rephrase if needed: If the first response doesn’t fully answer your query, try rewording it.

✅ Provide context: “I’ve accidentally processed a payment twice, how can I refund one of the payments?” will get you a clearer response than “I need help with my payments.”

 

AI Support Over the Phone

We’re trialling voice support through EXACT Assist, so when you call our Support via phone, you may find yourself interacting with our AI assistant by speaking directly to it.

EXACT Assist understands context and conversational language, so you don’t need to speak in specific phrases. Simply explain your query as you would naturally:

💬 “Hey, I’m looking for a list of patients that haven’t had an appointment in the last 6 months…” 
 rather than
💬 “Patient list.”

When you ask a question, EXACT Assist will take a moment to process your request before responding. Responses are given in short, clear steps so you won’t be overloaded with information.

You can:

  • Interrupt to add context or change your question.
  • Ask it to wait if you need to stop and deal with a patient.
  • Rephrase your query if the first answer isn’t quite right.

And of course, if you’d prefer to speak with a member of our Support team, you can simply ask, and your call will be transferred to a human agent.

 

Your Feedback Counts

Your feedback helps us improve. In chat, you can leave feedback on each interaction by selecting an emoji, from 😠 to 🤩. Over the phone, your experience with EXACT Assist also helps us refine how voice AI works.

Because it’s powered by AI, EXACT Assist learns from feedback, improving responses and becoming even more helpful for everyone over time.

 

Tips for Getting the Best Experience

💡 Phrase your questions clearly and naturally.
💡 Include key details (like patient types, date ranges, or payment types).
💡 Reword if the first answer doesn’t fully solve your query.

 

We hope you enjoy using EXACT Assist, whether by chat or phone. It’s another step towards making support faster, easier, and always available, whenever and wherever you need it.

 

Access EXACT Support in product or online via the EXACT Help Centre.