---
title: "EXACT Assist: AI-Powered Support"
description: Discover EXACT Assist, our AI-powered support tool, now available via chat and phone, offering immediate, precise assistance to help you focus on your patients.
---

[News | Dental Software Solutions | Software of Excellence ](https://blog.softwareofexcellence.com/en-ie)

# [EXACT Assist: AI-Powered Support](https://blog.softwareofexcellence.com/en-ie/exact-assist-ai-powered-support)

 Written by [Jason Handcock](https://blog.softwareofexcellence.com/en-ie/author/jason-handcock) | Nov 18, 2024 3:04:19 PM

 

## **Meet EXACT Assist: Our AI-Powered Support**

### Now Available via Chat and Phone

Our AI-powered support assistant, **EX**ACT** Assist**, is designed to help you get accurate answers quickly, so that you can focus on your patients. **EX**ACT **Assist **is already available in chat and is now being introduced as a voice assistant when you call our Support team, making help just a question away.

Whether you need a list of patients, help with a refund, or some assistance updating your online booking configuration, **EX**ACT **Assist **provides instant guidance to your **EX**ACT queries.

 

### **Why Use EXACT Assist?** 

✨ **Immediate support** – no more waiting in queues.  
✨ **Available when you need it** – via chat or phone.  
✨ **Faster resolution** – get back to focusing on your patients.

 

### **Asking Questions with Chat or Voice**

To get the best responses from **EX**ACT **Assist**, ask your questions as you would with a member of our support team.

✅ **Be precise**: Include the details that matter. For example, if you’re after help with a refund, let us know if the payment was made online or via an integrated payment terminal to get the most accurate answer.

✅ **Rephrase if needed**: If the first response doesn’t fully answer your query, try rewording it.

✅ **Provide context**: “I’ve accidentally processed a payment twice, how can I refund one of the payments?” will get you a clearer response than “I need help with my payments.”

 

### **AI Support Over the Phone**

We’re trialling **voice support through EX**ACT** Assist**, so when you call our Support via phone, you may find yourself interacting with our AI assistant by speaking directly to it.

**EX**ACT **Assist **understands context and conversational language, so you don’t need to speak in specific phrases. Simply explain your query as you would naturally:

💬 “Hey, I’m looking for a list of patients that haven’t had an appointment in the last 6 months…”   
 rather than  
💬 “Patient list.”

When you ask a question, **EX**ACT **Assist **will take a moment to process your request before responding. Responses are given in short, clear steps so you won’t be overloaded with information.

You can:

- Interrupt to add context or change your question.
- Ask it to wait if you need to stop and deal with a patient.
- Rephrase your query if the first answer isn’t quite right.

And of course, if you’d prefer to speak with a member of our Support team, you can simply ask, and your call will be transferred to a human agent.

 

### **Your Feedback Counts**

Your feedback helps us improve. In chat, you can leave feedback on each interaction by selecting an emoji, from 😠 to 🤩. Over the phone, your experience with **EX**ACT **Assist **also helps us refine how voice AI works.

Because it’s powered by AI, **EX**ACT **Assist **learns from feedback, improving responses and becoming even more helpful for everyone over time.

 

### **Tips for Getting the Best Experience**

💡 Phrase your questions clearly and naturally.  
💡 Include key details (like patient types, date ranges, or payment types).  
💡 Reword if the first answer doesn’t fully solve your query.

 

We hope you enjoy using **EX**ACT **Assist**, whether by chat or phone. It’s another step towards making support faster, easier, and always available, whenever and wherever you need it.

 

Access **EX**ACT Support in product or online via the [**EX**ACT **Help Centre**](https://help.softwareofexcellence.com/hc/en-gb).

[View full post](https://blog.softwareofexcellence.com/en-ie/exact-assist-ai-powered-support)

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