EXACT Assist is our AI-powered support assistant, designed to help you get accurate answers quickly, 24/7. Whether you're working in EXACT or browsing our help centre online, help is now just a question away.
You can talk to EXACT Assist just like you would to a member of our support team. For the best results, be specific with your questions. For example:
✅ “I want a list of all our private patients aged 18 to 40 years old.”
Will give you a much more useful answer than:
❌ “I want a patient list.”
💡 Ask full questions in a focused way, where possible. This helps EXACT Assist understand what you’re looking for and provide a clear answer.
Your feedback directly helps us improve EXACT Assist. After you receive a response, you can let us know how helpful it was by selecting a quick emoji—from 😠 to 🤩.
Because it’s powered by AI, EXACT Assist learns from this feedback over time, improving its responses and becoming even more helpful for everyone.
Finally, here are a few tips to help you get the best experience:
💬 Phrase your questions clearly and naturally.
💬 Include key details when needed (like patient types, date ranges, or specific features).
💬 Try rewording your question if the first answer isn’t quite right, just like you would in a conversation.
We hope you enjoy using EXACT Assist. It's another step toward making support faster, easier, and always available, whenever and wherever you need it.