Connected From Day One: How Cloud-Powered Workflows Transform Patient Journeys

At Software of Excellence, we know the patient journey starts long before they walk through your door, and in 2025, it should be seamless, connected, and digital from the very first click. That’s exactly where Dentally comes in.  

This month, we’re exploring how Dentally empowers practices to create smarter, smoother patient experiences through the cloud. From online booking and real-time updates to remote collaboration across sites, the cloud doesn’t just connect systems – it connects people.  

Dentally helps your team lead with a connection at every touchpoint.  

Online Booking + Dentally Portal: Start Strong, Stay Connected  

In a world where convenience is king, Dentally helps you meet expectations with friction-free patient engagement tools. Online Booking allows patients to book at their convenience – on their schedule, from any device – while Dentally Portal keeps things moving smoothly.  

• Patients update details, sign forms, and review information digitally– before they even arrive.  

• Reduce admin and wait times with pre-visit readiness.  
• Improve data accuracy and reduce manual entry for your front desk team.  

Online Booking and Dentally Portal streamline those critical first steps in the journey, setting the tone for every interaction. 

Real-Time Updates Across Your Entire Team  

Dentally’s cloud platform means everyone is working from the same up-to-date information. 

Whether its reception confirming an arrival, a clinician accessing updated medical history, or a treatment coordinator reviewing the day’s appointments, Dentally keeps everyone aligned and informed:  

• Shared visibility across roles and devices  

• Instant updates with no duplication or delay  

• Less chasing, fewer questions, and smoother handovers  

 This is how you move from siloed workflows to true team collaboration.  

Multi-Site, Remote, and Hybrid: Collaborate Like You’re in the Same Room  

Dentally makes multi-site management effortless. Whether your team is at the front desk, in surgery, or working remotely, everyone has secure, real-time access to what they need.  

• Cloud-based access means teams stay connected, no matter where they’re based  

• Patients experience a seamless journey – even across various locations  

• Staff can cover more ground, more flexibly, without sacrificing continuity  

The result? A consistent, joined-up patient experience across every site and every team.  

Smarter Communication: Templates, SMS & Automation  

Clear, prompt patient communication isn’t just appreciated – it’s expected. Dentally helps you stay ahead with:  

• Automated reminders, confirmations, and follow-ups  

• SMS and email templates to reduce manual comms  

• Easy setup and scheduling for patient messages  

 You reduce no-shows, speed up scheduling, and free your team to focus on the patient in front of them.  

Real-Life in the Cloud: A Day in the Life of a Connected Patient Journey  

 Meet Emma, a new patient:  

1. She books an appointment online after hours while browsing your site.  
2. The next morning, she receives a message and completes her forms on Dentally Portal.  
3. When she arrives, your team already has her info on screen– no printing, no paperwork.  
4. Her clinician reviews the updated records before she enters the room.  
5. After her visit, Emma receives her treatment plan and a reminder for her next visit – automatically.  

It’s simple, smooth, and smart. That’s the power of Dentally in action.  

Not Just Cloud-Ready – Cloud-Confident  

This July, we’re highlighting what true cloud leadership looks like. With Dentally, your practice becomes more agile, more connected, and more patient-first, right from day one.  

Want to see what a better-connected practice looks like? Book a chat with our cloud experts–and we’ll treat you to a coffee while we walk you through it.