When something isn’t working as it should in your practice software, you need it resolved fast, so you can get straight back to what matters most: delivering outstanding patient care.
Many users instinctively type: “Talk to a human”. We understand why. Most of us have tried to contest a utility bill or change a broadband plan, only to be reassured by a bot and then sent in the wrong direction. That's exactly the kind of experience we set out to avoid.
Starting with your full question helps in two ways:
EXACT Assist can often provide the answer immediately
If a human needs to step in, they already have your question ready to answer.
This avoids the back‑and‑forth that slows you down.
You don’t need special commands or keywords, just explain the issue in plain language.
❌ “Appointment book”
✅ “I’m trying to delete an appointment from the appointment book and can’t see the option for it”
You can:
It’s designed to be conversational.
EXACT Assist uses our Help Centre and other regularly reviewed sources to give you accurate information quickly, and if your query does need a member of the team, we’ll step in with all the context already shared.
Next time you need support, start with your question. It’s often the quickest way to get the help you need, and get back to what matters most.