EXACT Assist is our AI-powered support assistant, designed to help you get accurate answers quickly, 24/7. Whether you're working in EXACT or browsing our help centre online, help is now just a question away.
How to Ask Questions
You can talk to EXACT Assist just like you would to a member of our support team. For the best results, be specific with your questions. For example:
✅ “I want a list of all our private patients aged 18 to 40 years old.”
Will give you a much more useful answer than:
❌ “I want a patient list.”
💡 Ask full questions in a focused way, where possible. This helps EXACT Assist understand what you’re looking for and provide a clear answer.
Learning from Your Feedback
Your feedback directly helps us improve EXACT Assist. After you receive a response, you can let us know how helpful it was by selecting a quick emoji—from 😠 to 🤩.
Because it’s powered by AI, EXACT Assist learns from this feedback over time, improving its responses and becoming even more helpful for everyone.
Getting the Most from EXACT Assist
Finally, here are a few tips to help you get the best experience:
💬 Phrase your questions clearly and naturally.
💬 Include key details when needed (like patient types, date ranges, or specific features).
💬 Try rewording your question if the first answer isn’t quite right, just like you would in a conversation.
We hope you enjoy using EXACT Assist. It's another step toward making support faster, easier, and always available, whenever and wherever you need it.
