Since our business began, our core mission has been helping you and your patients. Simply providing you with software and leaving you to figure it out for yourself isn’t enough. Instead, we strive to understand your practice’s goals and challenges and then show you how your software provides game-changing help. This is customer success.
Learning from Data
67% of dental practices in the UK and Ireland use our software, which means our exposure to the dental industry is second only to the NHS. This gives us decades of experience in how practices can be successful in dentistry.
When we work with a practice, we look at their data to understand where they stand in relation to their own targets and how other practices are doing. We’ll look at key metrics, such as hourly rates, un-booked hours, treatment uptake and fail-to-attends, and then we will work with you to put a plan in place to achieve what the most successful practices are achieving.
Using our Insight to Make a Difference
Customer success makes a real difference. Our team works with over 7,000 practices, and some team members have been doing so for over 20 years! We’ve used this exposure to build a deep understanding of the obstacles that stand between you and your goals and how you can leap over these hurdles.
One of our customers saw impressive results through working with Joe Hewlett, a member of our Customer Success team. The practice told him they wanted to grow revenue, increase the number of surgeries, and reduce stress for their reception team. After understanding their situation through looking at their data, Joe showed them how to utilise EXACT through implementing online booking (OLB), promoting higher value treatments automatically through our Campaign+ automated marketing tool and using My Practice Cloud’s (MPC) data reporting to get the whole team to adopt and stick to new processes. The results were remarkable:
Imagine what you could do with an extra £100,000 a month and a happier team to boot!
Our Why
We believe in what you do for your team and your patients. If you come to our office, you’ll meet people focused on helping practices thrive and increasing patient attendance. We think of the dentist that can earn extra money to care for his elderly parents, the receptionist that no longer dreads work because automation has made the workload manageable again, the practice owner that can invest back into the community with the extra money she’s earned and the patient that feels confident enough to smile again for the first time in years. We are proud of the part we play in that.
