---
title: Streamline Appointments with Software of Excellence's New SMS Confirmation
description: Discover the Future of Dental Appointment Management with Software of Excellence's Cutting-Edge SMS Confirmation and Cancellation Feature.
---

[News | Dental Software Solutions ](https://blog.softwareofexcellence.com/en-gb)

# [Streamline Appointments with Software of Excellence's New SMS Confirmation](https://blog.softwareofexcellence.com/en-gb/streamline-appointments-with-software-of-excellences-new-sms-confirmation)

 Written by [Shelley Withington](https://blog.softwareofexcellence.com/en-gb/author/shelley-withington) | Sep 29, 2023 12:00:00 PM

In today's fast-paced world, convenience and efficiency are key to the success of your practice. Software of Excellence understands the evolving needs of dental practices and is excited to introduce a highly requested feature that will make managing appointments easy – SMS [appointment confirmations and cancellations](https://help.softwareofexcellence.com/hc/en-gb/articles/19521865707028-Appointment-confirmations-and-cancellations). 

As a dental practice, ensuring that your patients show up for their appointments is crucial. Missed appointments equate to lost revenue and disrupt you and your other patient's schedules.  

 

**Benefits of SMS Confirmation**

So why is investing in SMS appointment confirmations when there are other ways to confirm appointments worth it?  

- **Reduce FTAs:** Reduce Fail to Attend rates (FTA) and maximise your chair time utilisation. **EX**ACT customers who enable SMS, improve their FTA rate by 1.1% and work on average 3% more hours, versus those without SMS enabled. 
- **Efficiency:** SMS confirmations are quick and reliable. 
- **Patient Experience:** In today's digital age, many patients prefer receiving appointment confirmations via SMS, making it a more patient-friendly choice. 
- **Real-time Updates:** With real-time updates, you can better manage your appointment book, adjusting as needed.   
   

**How It Works** 

When you schedule or amend an appointment for a patient using **EX**ACT, you can now send an SMS appointment confirmation. Read more about how it works and how you can check whether SMS confirmation and cancellation are active on your **EX**ACT software [here](https://help.softwareofexcellence.com/hc/en-gb/articles/19521865707028-Appointment-confirmations-and-cancellations). 

 

**Important Reminder: SMS Costs** 

 While SMS appointment confirmations are convenient and effective it's important to remind practitioners and their teams that each text message sent will be charged at their standard SMS credit rate.    
 

**Conclusion ** 

Software of Excellence's new SMS appointment confirmation feature is a notable change for dental practices looking to streamline appointment management and reduce no-shows. While it offers unmatched convenience and efficiency, it's essential to be mindful of the SMS costs associated with it. 

 

**Further questions ** 

If you have any concerns or queries, please contact us via Live chat [here](https://help.softwareofexcellence.com/hc/en-gb). 

[View full post](https://blog.softwareofexcellence.com/en-gb/streamline-appointments-with-software-of-excellences-new-sms-confirmation)

```json
{
  "@context" : "http://schema.org",
  "@type" : "BlogPosting",
  "author" : {
    "@type" : "Person",
    "name" : "Shelley Withington"
  },
  "dateModified" : "2025-02-28T09:21:19.606Z",
  "datePublished" : "2023-09-29T12:00:00Z",
  "headline" : "Streamline Appointments with Software of Excellence's New SMS Confirmation",
  "image" : {
    "@type" : "ImageObject",
    "height" : 436,
    "url" : "https://4768345.fs1.hubspotusercontent-na1.net/hubfs/4768345/Software%20Of%20Excellence%20UK/SOE-image%20%281%29.png",
    "width" : 627
  },
  "mainEntityOfPage" : "https://blog.softwareofexcellence.com/en-gb/streamline-appointments-with-software-of-excellences-new-sms-confirmation",
  "publisher" : {
    "@type" : "Organization",
    "logo" : {
      "@type" : "ImageObject",
      "height" : 60,
      "url" : "/hs/hsstatic/content_shared_assets/static-1.4092/img/default-amp-logo.png",
      "width" : 60
    },
    "name" : "Software of Excellence Blog"
  }
}
```