EXACT Assist is our new Live Chat support functionality, powered by AI with all the knowledge of our EXACT Help Centre and more. We’ve designed EXACT Assist to provide you with the help you need, quickly and efficiently.
EXACT Assist is continually improving and learning to better serve your needs and will become more useful with your feedback. You can help by clicking Yes or No when prompted with the question “Was this answer helpful”.
Every answer provides you with the opportunity to inform if EXACT Assist was able to successfully help you today. If it is unable to on this occasion, then assistance from our support team members will be offered
A few more things to help you get the most out of EXACT Assist, especially when asking questions;
It’s in the details
The more details you provide, the better the answer, vague questions can lead to basic or incomplete answers.
Instead of asking, "How do I update a provider number?" be specific and ask, "How do I update a provider's NHS number?" This improves EXACT Assist's ability to understand exactly what you need so it can provide the best answer the first time around.
However, it’s worth keeping your questions refined and to the point as this will help keep the focus on answering your specific question.
Patience
It’s good to keep in mind that EXACT Assist is programmed to help you but won’t always know the intricacies of the dental industry; however, it’s always learning and improving, so the more you ask the better it will get!
With these simple steps, you can get more out of EXACT Assist, your EXACT Live Chat assistant.
Click Live Chat at the top of your system to access EXACT Assist or use the support icon in the bottom right of the help centre to get answers to all your EXACT questions.
